PhotoOrange CRM Case study

The Challenge

The client is a leader in photobook printing services. The client’s mission is to become the most trusted and effective business service provider to Customer

To manage such a large customer base. The client needed an effective CRM system to track customer data, Lead and follow-up detail, Order detail, Order tacking Complaint management etc. and hence, it decided to have its own custom CRM application to fulfill its goal.

The Benefits

We provided an end-to-end CRM solution to cater to the client needs. Apart from the viewer application and a web client, there is a client for mobile application that integrate with CRM.

We implemented the following modules:

  • Photographer Master Management
  • Lead/Follow-up Management
  • Order Management
  • Order Process Management
  • Delivery and Barcode Printing management
  • Payment & Receipt Management( Tally integration)
  • Complaint Management
  • Weekly/Monthly/Quarterly/Yearly – Performance/Sales/Outstanding /slow-moving Report

The Technical Solution:

The key objective is to address real time issues and provide need based solutions
which includes:

  • Provides reliable real-time information about production processes as they relate to business performance and customer order fulfilment
  • Supports full integration of production, business, and customer service processes such as materials procurement, order entry and release, planning and scheduling, and overall financials.
  • Optimizes resource utilization, forecasting, planning, and performance monitoring.
  • Provides customer relationship management tool which keeps a track of invoice generation, account receivable and emails.
  • Supports generation of in-depth customizable reports.

Technology used:

Language: Advance Java

Target Deployment OS : Linux

Application Type : Web-Based Application

Client Tier : Web-Based Application

Reporting : i-Report 4.0/ Jasper Report Tools