The client is a leader in photobook printing services. The client’s mission is to become the most trusted and effective business service provider to Customer
To manage such a large customer base. The client needed an effective CRM system to track customer data, Lead and follow-up detail, Order detail, Order tacking Complaint management etc. and hence, it decided to have its own custom CRM application to fulfill its goal.
We provided an end-to-end CRM solution to cater to the client needs. Apart from the viewer application and a web client, there is a client for mobile application that integrate with CRM.
We implemented the following modules:
- Photographer Master Management
- Lead/Follow-up Management
- Order Management
- Order Process Management
- Delivery and Barcode Printing management
- Payment & Receipt Management( Tally integration)
- Complaint Management
- Weekly/Monthly/Quarterly/Yearly – Performance/Sales/Outstanding /slow-moving Report
The Technical Solution:
The key objective is to address real time issues and provide need based solutions
- Provides reliable real-time information about production processes as they relate to business performance and customer order fulfilment
- Supports full integration of production, business, and customer service processes such as materials procurement, order entry and release, planning and scheduling, and overall financials.
- Optimizes resource utilization, forecasting, planning, and performance monitoring.
- Provides customer relationship management tool which keeps a track of invoice generation, account receivable and emails.
- Supports generation of in-depth customizable reports.
Language: Advance Java
Target Deployment OS : Linux
Application Type : Web-Based Application
Client Tier : Web-Based Application
Reporting : i-Report 4.0/ Jasper Report Tools